phpub Privacy Policy

1. Information We Collect

phpub collects personal information from Players and platform visitors in the following categories. The type and amount of information collected depends on the nature of your interaction with the phpub platform.

1.1 Information You Provide Directly

When you register for a phpub Account, complete KYC verification, contact customer support, or otherwise interact with the platform, you may provide phpub with the following categories of personal information:

• Identity Information: Full legal name, date of birth, nationality, and government-issued identification numbers (e.g., Philippine passport, SSS, UMID, driver's license, or PhilSys national ID).
• Contact Information: Philippine mobile phone number, email address, and residential address including barangay, city or municipality, province, and postal code.
• Financial Information: GCash account number, Maya account number, bank account details (BPI, BDO, UnionBank, Metrobank), and other payment method information used for deposits and withdrawals. phpub does not store full card numbers or full bank account credentials on its servers.
• Verification Documents: Scanned copies or photographs of government-issued identification documents submitted for KYC verification purposes.
• Communications: Records of your communications with phpub customer support via live chat or email, including the content of support conversations and any attachments submitted.

1.2 Information Collected Automatically

When you access and use the phpub platform, certain technical and behavioral data is collected automatically by our systems:

Data Type	Examples	Purpose
Device Information	Device model, operating system, browser type and version	Platform optimization, fraud detection
Network Information	IP address, ISP, approximate location (city/region level)	Jurisdictional compliance, security monitoring
Usage Data	Pages visited, games played, session duration, bet history	Service improvement, responsible gaming monitoring
Transaction Logs	Deposit and withdrawal timestamps, amounts, payment methods	Account management, AML compliance
Cookie Data	Session identifiers, preference settings, analytics identifiers	Authentication, user experience personalization

2. How We Use Your Information

phpub uses the personal information it collects for the following purposes, each of which is grounded in a lawful basis under the Data Privacy Act of 2012:

• Account Registration and Management: To create, maintain, and administer your phpub Account, including processing your registration, verifying your identity, and managing your account preferences and settings.
• Payment Processing: To process deposits and withdrawals via GCash, Maya, BPI, BDO, UnionBank, and other supported payment methods in Philippine Peso. Financial information is shared only with payment processors to the extent necessary to complete transactions.
• KYC and AML Compliance: To verify your identity and age in compliance with Know Your Customer (KYC) requirements and anti-money laundering (AML) obligations applicable to online gaming operators in the Philippines.
• Platform Operation and Improvement: To deliver the phpub casino, sports betting, bingo, and slot services; to troubleshoot technical issues; and to improve the platform based on aggregated usage analytics.
• Customer Support: To respond to your inquiries, complaints, and support requests submitted via live chat or email.
• Responsible Gaming: To monitor gaming activity for indicators of problem gambling, enforce self-exclusion requests, manage deposit and session limits, and fulfil phpub's obligations under applicable responsible gaming standards.
• Fraud and Security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, bonus abuse, money laundering, and other prohibited activities on the phpub platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about phpub products and services, where you have consented to receive such communications. You may opt out of marketing communications at any time.
• Legal and Regulatory Compliance: To comply with applicable Philippine laws, regulatory requirements, court orders, and requests from government authorities including PAGCOR and the National Privacy Commission.

3. Legal Basis for Processing

Under the Data Privacy Act of 2012 (RA 10173), phpub processes your personal information on the following legal bases:

• Contractual Necessity: Processing necessary to perform the contract between you and phpub — specifically, to operate your Account, process payments, and deliver gaming services — is carried out on the basis of contractual necessity.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC/AML requirements, age verification obligations, and responses to lawful requests from Philippine regulatory bodies.
• Legitimate Interest: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and optional data uses not strictly necessary for platform operation, where phpub relies on your freely given and informed consent. You may withdraw consent for marketing at any time without affecting the lawfulness of prior processing.

4. Sharing Your Information

phpub does not sell your personal information. phpub may share your personal information with third parties only in the following limited circumstances:

4.1 Payment Processors

phpub shares payment-related information with GCash, Maya, BPI, BDO, UnionBank, and other payment service providers strictly to the extent necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.

4.2 Game Providers and Platform Partners

To deliver casino and sports betting services, phpub works with licensed game studios and platform technology providers. These partners may receive technical account identifiers and game session data necessary to operate games. They do not receive your full personal profile, payment details, or KYC documents.

4.3 Regulatory and Law Enforcement Authorities

phpub may disclose personal information to PAGCOR, the National Privacy Commission, anti-money laundering authorities, or other government bodies when required to do so by law, regulation, court order, or lawful government request. phpub will notify affected players of such disclosures where legally permissible.

4.4 Fraud Prevention and Security Services

phpub may share account and transaction data with third-party fraud detection and cybersecurity service providers to protect the platform and its players from unauthorized access, payment fraud, and other security threats. All such providers are bound by confidentiality obligations.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of all or a substantial portion of phpub's assets, personal information held by phpub may be transferred to the acquiring entity, subject to the same privacy protections described in this policy. phpub will notify affected players of any such transfer.

5. Data Retention

phpub retains personal information for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal, regulatory, and contractual obligations. The following retention periods apply:

• Active Account Data: Retained for the duration of your phpub Account plus a minimum of 5 years following account closure, in compliance with AML record-keeping requirements applicable to Philippine gaming operators.
• KYC and Identity Documents: Retained for a minimum of 5 years from the date of account closure or the date of the last transaction, whichever is later, as required by anti-money laundering regulations.
• Transaction Records: Retained for a minimum of 5 years from the date of the transaction, in compliance with financial record-keeping obligations.
• Customer Support Communications: Retained for a minimum of 2 years from the date of the support interaction to facilitate follow-up and dispute resolution.
• Marketing Consent Records: Retained for the duration of any marketing communications relationship plus a reasonable period thereafter to demonstrate consent compliance.

At the end of the applicable retention period, personal information is securely deleted or anonymized in a manner that renders it impossible to re-identify the individual concerned.

6. Data Security

phpub implements a range of technical and organizational security measures designed to protect your personal information against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser or device and phpub's servers.
• Access controls and role-based permissions limiting employee access to personal data on a strict need-to-know basis.
• Two-factor authentication options available to all phpub Account holders to protect against unauthorized login.
• Automated session timeouts to reduce the risk of unauthorized access from unattended devices.
• Regular security audits and penetration testing of the phpub platform infrastructure.
• Secure disposal of physical and digital records containing personal information at the end of the applicable retention period.

While phpub employs robust security practices, no online platform can guarantee absolute security against all possible threats. In the event of a personal data breach that poses a risk to your rights and freedoms, phpub will notify affected players and report the breach to the National Privacy Commission in accordance with the requirements of RA 10173 and NPC Circular No. 16-03.

7. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal information held by phpub. To exercise any of these rights, contact phpub's support team via live chat or by sending an email to [email protected]

8. Cookies and Tracking Technologies

phpub uses cookies and similar tracking technologies to operate and improve the platform, authenticate logged-in players, remember your preferences, and collect analytics data. The following categories of cookies are used on the phpub platform:

• Strictly Necessary Cookies: Required for the platform to function correctly, including session authentication and security tokens. These cookies cannot be disabled.
• Functional Cookies: Used to remember your language preferences, display settings, and other personalization choices. Disabling these may affect your experience.
• Analytics Cookies: Used to collect aggregated data about how players use the phpub platform, which helps us identify areas for improvement. Analytics data is anonymized before analysis.
• Marketing Cookies: Used to deliver relevant promotions and to measure the effectiveness of phpub's marketing activities. These are only placed with your consent.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though doing so may impair certain platform functions, including the ability to remain logged in to your phpub Account.

9. Children and Minors

The phpub platform is strictly intended for use by individuals who are 21 years of age or older. phpub does not knowingly collect personal information from individuals under 21 years of age. Age verification is a required step in the KYC process before any withdrawal is permitted.

If phpub discovers that personal information has been collected from an individual under 21, that Account will be immediately closed, all deposits will be returned to the payment method used, and any winnings generated will be forfeited. The personal information of the underage individual will be deleted from phpub's systems as soon as practicable, subject to any mandatory retention obligations.

If you are a parent or guardian and believe your child under 21 has registered on phpub, please contact our support team immediately via live chat so we can investigate and take appropriate action.

10. Changes to This Privacy Policy

phpub reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine privacy laws, or regulatory requirements. When material changes are made, phpub will provide notice to Players via email or through a prominent notice on the phpub platform prior to the changes taking effect.

The "Last Updated" date at the top of this page will be revised each time changes are made. Your continued use of the phpub platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically, particularly if you have not accessed phpub in some time.